Terms of Use
Last updated: 13 August 2026
These Terms of Use (“Terms”) govern the access to and use of services provided by Balance Nutrition (“we”, “our”, “us”). By booking or attending an appointment with us, you agree to these Terms.
1. Services Provided
Balance Nutrition provides dietetic and nutrition services, including:
Individual consultations (in-person and telehealth),
Group education and programs, and
Ongoing care and support as agreed with your practitioner.
All services are delivered by Accredited Practising Dietitians in accordance with professional standards and the Dietitian’s Australia Code of Conduct.
2. Bookings and Payment
Appointments may be booked online, by telephone or in person.
A non-refundable deposit may be required when booking some services. Any deposit requirement will be communicated before the booking is confirmed.
Payment is required at the time of service unless an alternative arrangement has been agreed in advance.
Payments may be made by debit or credit card through Stripe or by direct bank deposit.
If your consultation may be eligible for a Medicare, NDIS, Department of Veterans’ Affairs or private health insurance rebate, you remain responsible for confirming your eligibility and paying any fees or out-of-pocket costs not covered by the relevant scheme or insurer.
3. Stored Payment Methods
Clients may choose to securely save a nominated credit or debit card through Stripe for future payments. Saving a payment method is optional and is not a condition of receiving services.
Card details are securely stored and processed by Stripe. Balance Nutrition and its practice management system, Splose, do not store or have access to the client’s full card number.
Saving a payment method does not, by itself, authorise Balance Nutrition to charge the card. A stored payment method will only be used after the client provides verbal or written authority for that payment. Authority may be provided during an appointment, by telephone, email, SMS or another written or electronic communication.
If a payment attempt is unsuccessful, Balance Nutrition may contact the client to arrange an alternative payment method or obtain authority for another attempt. We will not repeatedly attempt to charge a stored payment method without the client’s authority.
Clients may ask Balance Nutrition to remove their stored payment method at any time.
4. Cancellations and Failure to Attend
At least 48 hours’ notice is required to cancel or reschedule an appointment.
Cancellations made with less than 48 hours’ notice, or failure to attend an appointment, may incur a cancellation fee of up to 100% of the scheduled consultation fee, in accordance with our Cancellation Policy.
Where a cancellation fee applies, the client remains responsible for paying the fee. A stored payment method will not be charged for a cancellation fee without the client’s verbal or written authority.
Repeated cancellations or missed appointments may result in Balance Nutrition declining to accept future bookings.
5. Client Responsibilities
You agree to:
Provide accurate and complete information relevant to your health, care, billing and funding arrangements.
Inform your dietitian of any relevant changes to your health, medications or treatment.
Participate honestly and actively in your care.
Seek medical attention or follow referrals to other health professionals when recommended.
Pay applicable fees within the required timeframe.
6. Clinical Advice and Outcomes
Our services provide professional dietetic care and do not replace medical assessment, treatment or specialist advice.
We do not guarantee any particular health, treatment or service outcome. Outcomes may be influenced by factors outside our control, including individual health circumstances and participation in the agreed care plan.
You should consult your GP, specialist or another appropriate healthcare professional regarding medical conditions, symptoms or concerns.
7. Privacy and Confidentiality
Your personal and health information is handled in line with our Privacy Policy.
All client records remain confidential and will only be shared with your consent, except where disclosure is otherwise authorised or required by law.
8. Telehealth Services
Telehealth consultations are delivered using electronic communication platforms. While we take reasonable steps to use appropriate systems, we cannot guarantee that every connection will be uninterrupted or error-free.
You are responsible for ensuring that you have:
A suitable device and reliable internet connection.
A private and appropriate location for the consultation.
Provided accurate contact details in case the connection is interrupted.
If technical problems prevent the consultation from proceeding, Balance Nutrition will discuss an appropriate alternative arrangement with you.
9. Limitation of Liability
To the maximum extent permitted by law, Balance Nutrition is not liable for indirect or consequential loss arising from access to or use of our services.
Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
Where our liability can lawfully be limited, it is limited to resupplying the relevant service or paying the reasonable cost of having the service supplied again.
10. Changes to These Terms
We may update these Terms when our services, systems, practices or legal obligations change. The current version will be published on our website with the date it was last updated.
Changes will apply from the date the updated Terms are published and will not affect rights or obligations that arose before that date.
11. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any dispute relating to these Terms will be subject to the jurisdiction of the courts of Queensland.
12. Contact Us
If you have questions about these Terms, please contact:
Balance Nutrition
Email: hello@balancenutrition.com.au
Phone: 07 4566 0765
Website: www.balancenutrition.com.au