Privacy Policy

Last updated: 30th September 2025

Balance Nutrition (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.balancenutrition.com.au or engage with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal details such as your name, phone number, email address, and health information when you complete our contact or booking forms.

  • Health information provided by you in relation to dietetic consultations or enquiries, which is classified as sensitive information under the Privacy Act 1988 (Cth).

  • Technical data such as IP address, browser type, and cookies when you interact with our website.

  • Payment details where relevant (processed securely by third-party providers Stripe & Square — we do not store your credit card information).

2. How We Collect Information

We collect personal information directly from you when you:

  • Book an appointment or make an enquiry.

  • Communicate with us via email, phone, or online forms.

  • Access and use our website (via cookies and analytics).

3. How We Use Your Information

We use your personal information to:

  • Provide you with dietetic and related health services.

  • Manage appointments, billing, and administration.

  • Communicate with you regarding your care and our services.

  • Improve our website, services, and customer experience.

  • Comply with legal, regulatory, and professional obligations.

4. Disclosure of Information

We will not sell or trade your personal information. We may disclose your information to:

  • Healthcare professionals involved in your care (with your consent).

  • Service providers (such as IT, payment, or practice management systems) who assist us in operating our business.

  • Regulators, insurers, or legal authorities when required by law.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. All health records are stored securely in compliance with Australian Privacy Principles and applicable health records legislation.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to improve performance and user experience. You can disable cookies through your browser settings, though some features may not function properly.

7. Access and Correction

You may request access to your personal information or ask for corrections if you believe it is inaccurate, out of date, or incomplete. Please contact us using the details below.

8. Overseas Disclosure

We generally do not disclose personal information overseas. If required (e.g., for cloud-based services), we will ensure it is protected in line with Australian privacy laws.

9. Complaints

If you have a privacy concern, please contact us. We will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Balance Nutrition
Email: hello@balancenutrition.com.au
Phone: 07 4566 0765
Website: https://www.balancenutrition.com.au